Hostwinds vs Nexahost 2020

site to be transferred or did a mistake on the order process - they regulated everything for our satisfaction. Besides that the hostwinds support team does really know how to handle opencart and wordpress and helped us with the configuration of both platforms. Hostwinds investigated together with us the errors and always delievered a great solution to solve the them. We are more then satisfied with the host. One last thing: the support time. If you want a 24/7 support and a store restore within the shortest time - Hostwinds is the hoster to work with. Considering the prices we have to conclude, that it was the best decision we could have make - to change to Hostwinds.

primary metric is support. You log into your customer portal, click on chat and unless there's some major outage going on, you've got a capable tech on the line within minutes.

e for "object storage" for months without any emails etc. It is buried in the footer of one of their replies that they won't cancel any service "for" you despite telling you that your services are cancelled, then ceasing to provide any further communication. I discovered it on my Visa, and had to create a ticket to find out what they wouldn't say when I requested cancellation, that unless you go through your account with a fine-tooth comb and look for anything they can possibly bill you for (that you didn't create, was auto-created for you and NOT under the products section where all your other stuff is) and cancel it manually yourself, then request formal written notice that all products and services (or anything they can possibly invoice you for) is cancelled, then they'll just keep billing you for months or years. Other hosts don't do this. You cancel with another host, and you're cancelled. They consider this as a "separate" service, and even though I requested cancellation of hostwinds "service" they didn't count this and claim that you have to do it yourself, where no other host seems to have this policy, for a very, very good reason. They must really be hurting for money if they have to opt you into stuff you didn't even want, or use, then refuse to cancel it, hide it, then not make perfectly clear this extra charge you didn't want will keep going, after 3 cancellation requests. 3. Finally got it cancelled.