This is happening for the second time with my business: The company claims they will process the payments and send confirmation emails, but they don’t
... actually process the payments or charge the card, despite us having already provided two payment options, including a bank account. They don’t complete the payment, and they lock us out. THIS IS THE SECOND TIME OUR BUSINESS HAS BEEN AFFECTED. THEY DON’T HAVE 24/7 CUSTOMER SERVICE. Kamatera claims they are outside of working hours and make you wait several days. The last time, WE WERE LOCKED OUT FOR FOUR DAYS BECAUSE IT WAS A HOLIDAY. This time, we’ve already emailed and called multiple times, and the only person answering the phone says he can’t do anything because it will take at least 24 hours for the billing department to resolve the issue. KAMATERA HOLDS OUR INFORMATION AND REFUSES US ACCESS TO, BUT ALSO REFUSES TO RESOLVE THE ISSUE IMMEDIATELY, AND THEY WILL FIX THE PROBLEM WHENEVER THEY WANT. Now, imagine your entire business paralyzed because Kamatera is holding your business information “hostage”, and won’t unlock your account because they did not process the payment. We do not recommend their services at all.
