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Charging the regular prices allows us to continue to deliver high-quality hosting and develop new features to improve the experience for our customers. If you choose to renew your account for a longer period we can offer you a discount of up to 30% as well.

With regard to the email problem please allow us to clarify that outgoing email service from our server to third-party recipients was working normally for both of the email accounts where you reported problems with deliverability. You clearly noted in your communication to us that only some of your clients were not receiving your emails, while for others they were delivered without any problems. This indicates that the problem is more likely to be on the receiving side of the process and it might have to do with authentication of the messages on the remote server.
What is more, in your updates you have told us that the majority of delivery failures were on Gmail accounts, which can be related to specific settings for this application.


Normally, to resolve this type of issue(s) we ask you to send us additional information so we can replicate the problem on our end, and thus be able to fix it. We rely on your cooperation to give us the full details of the bounced messages, including headers, email subjects used, application/email client settings of the recipients so we can identify what is causing the issue. We understand it can be frustrating to run into a recurring issue but we have explained that we couldn’t find any restrictions on our server sending the messages and confirmed they were being sent. This led us to believe that the fix needs to be applied on the recipient side and without access to the third-party servers only additional information from you can help us find a solution.


Unfortunately, we have not received the requested information in full which has prevented us from troubleshooting the issue in depth and providing you with a more permanent resolution. We were not able to test fully the scenario that led to the problem with receiving messages for your clients as we didn’t get exact message headers and subject you were using either. Instead in the course of the conversations in your latest tickets you have requested our team to close the tickets and informed us that you will be solving the issue on your own. 


We reviewed carefully the ticket communication on checking SPF records and DKMI for the email account with domain managed via Cloudflare and we can see that it was a recommendation our techs have suggested in ticket 2637266. It is correct that we should have alerted you about this option in your initial ticket and our Supervisors will address that via our internal channels for improving assistance on such issues for the future.



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Regards,
SiteGround Team