I had a difficult dedicated server issue during a Windows Server reinstall, including KVM access, boot order, ISO mounting, and storage setup. Their support team was excellent the entire way through.

They extended my KVM access, stayed responsive, and helped me get through a very frustrating situation without piling on extra charges. The support was genuinely above and beyond.

It is rare to deal with a hosting provider where the support team keeps showing up when things get messy. These guys did. I really appreciate it.

For Date of experience, use today or the date this support incident happened. Since this was today:

I was looking for a great provider for a very long time... And I found - Hetzner.
I really like stability and performance - during this time, I have NEVER experienced any outage or reboot like in another company where reboot was done in the night, where cron jobs were set up to start.
Started using CX10, but upgraded to CPX11 (AMD Fan, lol)

After that I ordered AX41-NVMe dedicated server. I think I will not find better server when it comes to performance and low price. Ryzen 5 3600 + 64 GB RAM + 2x 512GB NVMe is a perfect setup in very affordable price.
As I could checked, I reviewed whole hardware specification and Dedicated Server is built of very high-quality parts, not the budget/old/whatever parts I found at another hostings - this part of review does not apply to server auction (I was using SB28 with i7-3770 for a very short time, but I was not satisfied about performance).

I cannot say anything about customer service, because I did not have any reason to contact them - everything just works and this is all I expect.

Some evidences that Hetzner is very reliable:
CPX11 VPS uptime (Falkenstein) - no reboot since last upgrades:
root@hetzner:~# uptime
20:09:18 up 91 days, 8:51, 1 user, load average: 0.30, 0.34, 0.33

No speedtest here as I disabled DNS and external networking except wireguard.


AX41-NVMe Dedicated Root Server uptime (Helsinki) - no reboot since upgrade from Debian 10 to Debian 11:
root@hetznerfi ~ # uptime
20:08:43 up 43 days, 9:29, 1 user, load average: 0.74, 0.76, 0.75

AX41-NVMe Speed Test using speedtest-cli:
Download: 925,13 Mbit/s
Upload: 924,72 Mbit/s


I really recommend Hetzner to everyone who's looking for reliable and stable hosting/provider.