Dear Łukasz Pasula,

We are quite sorry to hear you have been experiencing issues with your backup services. We take any feedback from our clients into serious consideration and perform a thorough review of each case. Our main priority and mission are to provide our clients with a smooth and satisfying customer experience, both with our support and our services.

We have reviewed your case in-depth (including your complete ticket history), and we would like to address your concerns accordingly. By default, your VPS solution is configured to use local backups, which although happens to be a plausible daily backup option, would use the local hard drive. This, in turn, reserves space and increases disk usage, which is not as convenient as an offsite backup solution. Therefore we have implemented JetBackup's products as a professional offsite backup option. Their backup solutions adhere to uncompromising quality assurance testing guidelines so that your experience using them is as smooth as possible.

Regarding the unavailability of the offsite backups you mentioned, as already explained in your last ticket conversation, an outdated CentOS repository on your VPS solution was the primary cause of this particular issue. Our Technical Engineers have already suggested that you consider an upgrade of your CentOS platform so it is up-to-date. Thus, such incompatibility issues generated by outdated software are to be avoided.

Furthermore, we want to reassure you that our users' wellbeing is always in our best interest. We also want to point out that each new ticket is regarded with an urgent status and addressed within minutes with a suitable solution. We take pride in our fast and professional response to each case. Going back, we want to note this was clearly demonstrated within each of your ticket conversations.

Performance is also a vital part of the support process and we completely understand this. That is why we are always happy to help choose the most appropriate solution and further optimize its resources with additional server-side perks. You are welcome to reach out to our experienced Technical Team for such assistance.

We sincerely apologize for any unpleasant experience you had to endurе during this case. We would certainly be happy to keep you on board as a satisfied customer and address any of your hosting-related requests. Our team remains at your disposal, so if you are willing to communicate things further with us, as always, we are here 24/7 to assist you.

Regards,
FastComet Team