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AI agents can answer customer questions, recommend products, prepare product descriptions, monitor inventory, track orders, and assist with marketing. Their capabilities depend on the platform and the applications they can access.

A chatbot mainly communicates with customers by answering questions or following predefined conversation flows. An AI agent can go further by using connected tools, making decisions within defined limits, and completing multi-step tasks, such as checking an order and updating a support record.

Yes. Small businesses can use AI agents to handle repetitive tasks without hiring additional staff. However, they should compare the cost of subscriptions and usage with the time saved. A basic chatbot or built-in AI feature may be sufficient for a small store.

Some AI agents can monitor stock levels, retrieve order information, update records, and trigger notifications when connected to the appropriate systems. More sensitive actions, such as issuing refunds or changing order details, should have clear permissions and human approval where necessary.

Costs vary by platform, features, usage limits, and integrations. Some tools offer free plans or trials, while others charge monthly subscriptions or usage-based fees. Custom solutions can also require development and hosting expenses. Compare the total cost of running the system with the time and resources it is expected to save.