I was looking for a great provider for a very long time... And I found - Hetzner.
I really like stability and performance - during this time, I have...
NEVER experienced any outage or reboot like in another company where reboot was done in the night, where cron jobs were set up to start.
Started using CX10, but upgraded to CPX11 (AMD Fan, lol)
After that I ordered AX41-NVMe dedicated server. I think I will not find better server when it comes to performance and low price. Ryzen 5 3600 + 64 GB RAM + 2x 512GB NVMe is a perfect setup in very affordable price.
As I could checked, I reviewed whole hardware specification and Dedicated Server is built of very high-quality parts, not the budget/old/whatever parts I found at another hostings - this part of review does not apply to server auction (I was using SB28 with i7-3770 for a very short time, but I was not satisfied about performance).
I cannot say anything about customer service, because I did not have any reason to contact them - everything just works and this is all I expect.
Some evidences that Hetzner is very reliable:
CPX11 VPS uptime (Falkenstein) - no reboot since last upgrades:
20:09:18 up 91 days, 8:51, 1 user, load average: 0.30, 0.34, 0.33
No speedtest here as I disabled DNS and external networking except wireguard.
AX41-NVMe Dedicated Root Server uptime (Helsinki) - no reboot since upgrade from Debian 10 to Debian 11:
root@hetznerfi ~ # uptime
20:08:43 up 43 days, 9:29, 1 user, load average: 0.74, 0.76, 0.75
AX41-NVMe Speed Test using speedtest-cli:
Download: 925,13 Mbit/s
Upload: 924,72 Mbit/s
I really recommend Hetzner to everyone who's looking for reliable and stable hosting/provider.
Strange feeling remains. I encountered such behavior for the first time.
I understand that the company has a good reputation in the market, and man...
y people are satisfied with their services. That's why I decided to create an account and try their services. Perhaps in the future, I would consider using their services to promote my startup (a photo editor) if everything went well. I liked their prices and the wide selection of servers.
But something strange happened!
The experience of using their services (if I can call it that) was brief: I registered, provided all my contact information, credit card number, and other personal details. I even uploaded a photo of my passport and a facial picture. Then the system displayed an error message stating that the verification process couldn't be completed automatically. Well, these things happen, right? Maybe I forgot to provide some necessary information. Unfortunately, there was no further helpful information about the error, only a vague message without any useful details that could have helped me understand the issue. So, I emailed their support team, asking for guidance on what to do in such a situation and requesting their assistance in completing the verification process. Seems logical, doesn't it?
At that moment, I was ready to go through the verification process again and provide additional data and documents if needed. And here's the interesting part: they replied to my email stating that they had deleted my account (using a standard template email). They provided no specific reasons, only abstract ones. My account was genuinely deleted! Draw your own conclusions.
I've seen similar rejections in the reviews of other users. This company responds as if they are protecting themselves from fraud and other issues. Everywhere, it's the same generic response.
I want to ask other users to evaluate the risks adequately before submitting their personal data to this company because, based on my subjective opinion, there is a sense of unprofessionalism, even during the user data verification process, along with inappropriate behavior and disregard from their customer support.
I'm not discouraging anyone from using their services; you have the right to decide for yourself. As a reasonable person and software developer, I understand that mistakes happen everywhere, both in programs and made by people. But the worst part is the unwillingness to address them. What would you do if you were simply ignored? Or if your account was deleted without explanation, even after a strong request? It's good to have a plan B; it brings a sense of security.
To all the good-hearted people out there, I wish you kindness and success in your endeavors! Thank you for reading.
A special thanks to the company for banning me at the very beginning, rather than when users of my product would have lost access at an inconvenient time. I respect my users. Ever heard of such a thing?
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