Opinie ekspertów i użytkowników według klientów OVHcloud:
OVHcloud, a premier web hosting provider, is celebrated for its powerful and scalable hosting solutions. Their dedicated server offerings are exceptional, enabling users to handle high traffic and complex applications effortlessly, while their VPS plans offer flexibility and customization, making them an ideal choice for users across all levels of technical expertise.
They are so disconnected from clients right now, it is unusable
No one wanted to solve server technical issue on OVH end, because client didnt have premium support. Client left. I cannot order two servers, contract worth 30k$ a year, as no one will talk to me.
I am worried that this company lost it. They have really good services if you know how to use them, but they are so disconeccted from clients that its a bit funny now.
Hello, sorry for the feedback. Our support is at your disposal for any server side malfunction, but if the malfunction is related to your configuration, this is beyond the scope of standard support. If there is a ticket on the subject, do not hesitate to communicate the number, so that we can see what has happened and possibly re-launch the service concerned.
These scammers tried to trick me into making several extra payments. Too buggy billing and account management. They tried to make infrasructure based on set of local domains. At least 7 years they tried to manage build that but could not. Their cross-domain auth is horrible, everywere are incorrect redirects and errors. They themselves do not understand how it should work. They force customer to create separate account for different domain (for example Helpcenter) and after that blame customer that something wrong with this account (without explanation). If you ask what's wrong support ignore you.
Their control panel does not provide adequate information about services, orders and payments. There is a separate list of payments - just amount, status and date. Also it is the separate list of orders and a separate list of services. It is impossible to find out which order the payment refers to and which payments were made for a specific order. It is also unknown which orders belong to which services. It is also unknown which subscriptions you have, at what prices and for which services. If the service is suspended (mistakely recognized as unpaid after 5 days since last monthly payment), you cannot get any information about it. When you try to delete the service, you get an undefined error.
When you ask for clarification - support ignores you. You ask to get your data from an inactive VPS - support ignores you. You ask to manually delete your VPS and account - support ignores you.
I'm sorry to hear about these difficulties and I'll pass on your suggestions for improvement to the teams concerned.
Rest assured that our support teams will follow up all requests as quickly as possible.
So that we can see exactly what has happened, please don't hesitate to specify the ticket number in question. We can then follow up with the department concerned.
Account on OVHcloud: hv40938-ovh Account on OVH Help centre: hv301199-ovh My old VPS: ovh hid from me all my info about it My new VPS: vps-c487ccad.vps.ovh.net
The customer ID is a confidential information, so I invite you to delete this element on your previous message. I see that replies have been brought to the three tickets created recently, feel free to answer to these last emails if needed. I notify my colleagues of our exchange here.
No, OVHcloud does not offer a free trial but offers a 30-day money-back guarantee on its Public Cloud services.
What payment methods does OVHcloud accept?
OVHcloud accepts various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for the hosted private cloud.
Does OVHcloud provide SSL certificates?
Yes, OVHcloud offers free SSL certificates with their hosting plans, ensuring that your website has a secure connection and encrypted data transfer.
Can I upgrade my hosting plan with OVHcloud?
Yes, you can easily upgrade your hosting plan through the OVHcloud Control Panel. Navigate to the “Hosting” section, select your current plan, and choose the desired upgrade option.
Wysokiej jakości obsługa klienta, 60-dniowa gwarancja zwrotu pieniędzy
Wysoka wydajność, obsługa ponad 60 000 odwiedzających miesięcznie, codzienne kopie zapasowe przechowywane przez ponad 20 dni, domena, pamięć podręczna i SSL w cenie
Darmowa migracja, wsparcie dostępne 24/7/365 przez telefon, czat, zgłoszenia, bazę wiedzy i fora
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