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Unacceptable service, it seems they think after you sign up with them, it will be impossible to go away.
Project was sold to another owner and they refuse to change account holder if we do not provide them with court documents. Apparently their support team is not much of legal experts as asset sales do not go through courts so such documents can not be furnished. We did this same change with other providers we use (Google cloud, OVH) without any trouble at all. It seems their invoicing software is bullshit and they have trouble changing this there which is why they find any way to refuse the account transfer.
I would give 0 stars if I could, this company should be shut down by the police!
I would give 0 stars if I could. This company is run by incompetent thieves and should be shut down by the police and kicked off by their payment provider.
It was all well and nice as long as I was using the service. Good value and stable well working server. However, in June of 2018, I contacted them to cancel the service as I no longer needed it. A ticket response from their customer support confirmed that my service had been terminated and that no further charge would occur.
Despite this, I later discovered that they kept charging my card each month since, up until now in March 2019. In other words they stole huge amounts of money from me over many months. Oh well - honest mistakes can happen to everyone, we're all human after all.
But no! I contacted their customer support to inform them that they had kept charging me despite my service being cancelled, and asked them to refund me my money. Well, I ended up using many hours on this and back and forth for days, but no matter my many attempts to resolve this in an amicable manner they still refuse to refund me my money despite them being in the wrong in no uncertain terms. Instead they kept charging my card even more money for a service I no longer had subscribed to for months, after me threatening legal action and to contact their payment provider.
Today I cancelled my card and initiated a chargeback claim. STAY AWAY FROM ONLINE.NET AT ALL COSTS! Seriously, I wouldn't use them again if they were the last provider on earth. If you are reading this, I hope you guys go down ASAP. You don't deserve to be running a company. Completely unacceptable and illegal conduct, as well as rude and aggressive customer support.
very bad, support does not exist, they are never willing to help
This is how Online.net technical support works, even though it has packet loss and 200 ms latency towards the USA, they do not care about anything and treat it as garbage. Do not hire this horrible and pesimo data center. Very bad quality
Online.net Dedibox server with 100% uptime in the last 18 months for €8.99 / month !
If you want to run a reliable server without emptying your wallet, online.net is the place to be. I don't understand where all these negative reviews come from. Might be from the competition, who knows. People that complain that they had to wait 24 hours before their server got rebooted are clueless. Even when you can't authenticate on your server, you can still reboot it or shut it down and later start it back up from the admin webinterface provided by online.net ... so why would you wait x minutes ?!?
In 30-60 minutes it is re-installed with the OS of your choice and restore your data from backup.
The times that I had to contact support was with questions about billing. I received an answer an hour or two later. Even when the question was asked at 22:00 hours CET !
I had asked to replace disk 30 April and disks were replaced in 8 days. After replace server was down for 24 hours. Time to respond to the ticket more 12 hours in this case. Even phone call did not help us.
I highly would not recommend this provider for anybody.
Don't Read The Fake Scathing Reviews, Online.net is AWESOME!!!
I have had 2 Dedibox SC for the last 3 years and my server uptime is also 3 years. Online net is possibly the most affordable and best host for dedicated servers!!! The network performance is cutting edge, i can easily get around 1Gbps~, 400Mbps+ in peak hours. I was expecting Online net to be a scam because of it's price, but their AWESOME service has proved otherwise. HIGHLY RECOMMENDED!!!
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