Dear George, Thank you for your review and feedback. We are truly sorry that you've experienced some issues and we would like to help you address them. Internet speed can vary greatly and depends on numerous factors. It's worth noting that our servers are connected at speeds ranging from 1 to 10 Gbit/s, thus the raw bandwidth capacity on our side should be high. However, many external factors such as your location, the routing between your location and our server, and even your internet provider can influence the final speed. To assist our customers in selecting the best location, we provide tools for speed testing on our website at https://ishosting.com/en/looking-glass. This enables real-time testing of bandwidth and ping to various of our servers worldwide. Regarding our trial period, we offer a free trial for up to 7 days for all our customers. We apologize if this was unclear and thank you for bringing it to our attention. As for your comment about our support team, we can assure you that our entire support team is made up of real people ready to assist you at any moment. If you've encountered issues communicating with them, we will immediately investigate this situation. We appreciate your feedback and would like to resolve all your issues. Please don't hesitate to contact us directly and we will be more than happy to assist you. Best Regards, Your is*hosting Team